FAQ – FitWood

FAQ

Here you can find answers to some of the most common questions and concerns, for example about delivery or returns.

If you can't find the answer you're looking for, feel free to reach out to our customer service at info@fitwood.com.

Payments & Safety

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

How long does it take to get my products? How long does it take to get my products?

Delivery time varies between 5 – 14 business days. To see a more detailed estimate for your area, check our shipping policy.

Due to global supply chain challenges, shipping times can sometimes be longer than usual.

How much does it cost? How much does it cost?

We offer free worldwide shipping on orders over 100€.

For orders under 100€, shipping costs vary by region and will be calculated at checkout.

Here are the full details of our Shipping Policy.

Do you ship internationally? Do you ship internationally?

Yes, we ship our products all over the globe.

A full list of our shipping areas can be found on our shipping policy.

Can I track my order? Can I track my order?

Yes, you will receive a confirmation email with a tracking number once your order has been dispatched. You can use it to track your order on the courier’s website.

You can find the couriers we work with on our Shipping page.

Returns & Refunds

Can I return my order? Can I return my order?

Yes, you can return your order. You can return products within 30 days of receiving them.

Please see page Returns for more detailed information.

How much does the return cost? How much does the return cost?

We offer free* returns worldwide. See our Returns page for exceptions.

How can I return my order? How can I return my order?

To return an item, please contact our customer support team via email at info@fitwood.com. Be sure to include your name, order number, and the products you wish to return. Our team will provide further instructions on the return process, including shipping details.

When will I receive a refund for the product I returned? When will I receive a refund for the product I returned?

We will issue a refund within 14 days of receiving and inspecting the returned product. We will notify you by email when your return has been processed.

Warranty & Repair

Do you offer warranty for your products? Do you offer warranty for your products?

Yes, we offer a two (2) year warranty for private home use from the date of original purchase.

Please see page Warranty for more information.